Order Processing and Transit Times: Once your order is placed, our team processes it promptly. Upon shipment, you'll receive comprehensive tracking information to monitor its progress. While we aim to meet estimated delivery dates, please note that these are subject to carrier availability and occasional delays. We continuously monitor backorders to ensure timely shipment.
Shipping Carriers: We primarily utilize USPS or FedEx for shipping most in-stock items. Carrier selection is based on availability and supplier preferences to ensure efficient delivery.
Out-of-Stock Orders: Orders for items marked "Out of Stock" remain active in our system until the products become available. In some instances, we may split orders to expedite delivery of available items.
Special Orders: Special orders, such as custom-made items or body kits, require additional processing and shipping time. These orders can be canceled within 24 hours of purchase. Special order parts cannot be canceled after the initial 24-hour window following the order placement.
Store Pickup Orders: For store pickups, please bring a valid ID for verification upon collection. Orders cannot be canceled 48 hours after placement. Items must be picked up within five days of receiving a confirmation email. Failure to do so may result in order cancellation with a 30% restocking fee applied.
Return and Exchange Policy: We offer a generous 30-day return or exchange window for your convenience. To initiate a return or exchange, simply log into your account within 30 days of receipt and submit a request. Please provide a brief reason for your return to expedite processing. Please click here for more information.
Freight Shipping: Please allow 2-4 weeks for processing and shipping of vehicle body parts due to their size and complexity. International shipping is available upon request, with additional charges. Customers are responsible for customs fees and any extra freight charges beyond standard rates. Orders that are refused or deemed undeliverable may incur additional charges such as restocking fees and return fees.
APO/PO Box Shipments: Shipments to APO or PO Box addresses are handled through USPS by default. For oversized items requiring shipment to a postal box, please contact our customer service team to explore alternative carrier options. If a carrier deems a package undeliverable to a post office box or APO address, the buyer will be responsible for all returning fees, freight charges and associated fees incurred.
Damaged or Lost Items: If your shipment arrives damaged or is lost in transit, please notify us within 24 hours via your account. Retain all packaging materials for inspection to expedite the claims process.
If an item has been modified, installed, or altered in any way, we are unable to accept returns or cover expenses related to the product or its installation. In such cases, you may be required to purchase a replacement. Please note that we cannot be held liable for damage claims denied due to customer negligence.
Defective or Incorrect Items: In the event of receiving an incorrect or defective item, please inform us within three business days of delivery via your account. Include detailed photographs and retain all original packaging for evaluation.
Shortage & Damage Claims for Freight Shipments: Upon receiving a freight shipment, carefully inspect all items in the presence of the delivery personnel. Note any damages or shortages on the delivery receipt and notify us within 24 hours via your account to facilitate a prompt resolution.
To facilitate a smooth process for damage or missing item claims, it's essential to note any issues upon receipt. Please ensure that any damage or shortage is clearly documented on the delivery receipt. Failure to do so may result in delays or denial of your claim. It is the customer's responsibility to inspect and note any discrepancies directly on the delivery receipt, as this documentation is crucial for processing claims effectively. We appreciate your cooperation in following these procedures to ensure a prompt resolution of any issues with your order.